Account and data deletion

The Last Echo : Idle RPG by runsIT (Canada)

Request deletion of your account and associated data, or delete selected data while keeping your account. You do not need to install or open the Game.

Both buttons open an email draft to info@runs-it.com. If they do not work, send an email yourself using the steps below.

How to submit a request

1. Email info@runs-it.com, preferably from the address linked to your Game account.
2. Use the subject The Last Echo - Account Deletion to delete your account, or The Last Echo - Data Deletion to keep your account and delete selected data.
3. Include your player ID or display name if you know it, and your sign-in provider (email, Google or Apple). For selected-data deletion, tell us what to remove, such as chat messages, cloud progress, or your marketing-email consent/address.
4. We verify ownership before changing data. If you cannot access the linked email, contact us and we will arrange another verification method. Never send passwords, one-time codes, access tokens or full payment details.

We complete requests within 30 days after ownership verification. We will explain any legal retention exception in our reply.

What account deletion removes

• Sign-in credentials, linked email and player profile, including your chosen name and player ID.
• Cloud saves and progress, chat messages, mail, guild membership and leaderboard entries.
• Login/session records, raid participation and account-linked reward and redemption history.

In the Game, you can also use Settings → Account & Privacy → Delete Account. This deletes the server account and removes this device's account saves, backups and purchase journal.

A website/email request cannot erase files on your devices. Use the in-Game control or clear the app's storage on each device to remove local data. Other devices keep local files until you remove them there. A guest without a linked account has only local progress. Uninstalling alone does not delete a server account.

What is kept, and for how long

• Purchase transaction identities, product/platform and validation dates: kept while your account exists. After deletion, unlinked records are retained until 7 years from validation for accounting and duplicate-purchase prevention. The deleted account's player-ID link is removed. Account deletion does not issue a refund or cancel subscriptions managed by the store; use Google Play or Apple subscription settings for those actions.
• Aggregate statistics without a player identifier: retained without an account link.
• Operational backups: expire under the backend's configured retention period and are not used to restore deleted accounts. We provide the applicable expiry date when confirming a request.
• Advertising partners: process data under their own privacy policies. We forward requests concerning their services or provide the partner's deletion route and applicable retention details.

Delete selected data and keep your account

Request removal of chat messages, your cloud save, or marketing-email consent/address, and specify the scope. We keep your sign-in account and data outside that scope, including retained purchase records. Deleting cloud progress can permanently remove your progress; continued play or cloud sync may create new data. We explain the effect before completing a request where needed.

Privacy Policy · Support

Last updated: 29 September 2026.